👉 Rational
I use it when:
✅ Information about alternatives can be gathered and evaluated
✅ The decision is important
✅ We strive for maximum end result
Errors occur due to:
❌ Incomplete or inaccurate information
❌ Cognitive biases – searching for data that supports preconceived ideas, ignoring contradictory evidence
❌ Overestimating the accuracy of available information, leading to misjudgments
❌ Time and resource constraints
▪️ Example: taking out a 30-year mortgage for $400k requires a rational decision
👉 Limited rationality
I use it when:
✅ The minimum criteria are clear
✅ You don’t have or don’t want to invest time in making a decision
▪️ Example: Accepting the first job offer from LinkedIn that meets minimum criteria such as salary and location is an example of limited rationality.
Errors are made due to:
❌ Processing limited information
❌ Overreliance on initial information
❌ Framing effects: the way the problem is presented can skew choices
👉 Intuitive
I use it when:
✅ Goals are unclear
✅ Time is pressing and not making a decision increases costs
✅ You have experience with the problem
▪️ Example: A manager with years of experience may intuitively decide to change their marketing strategies based on market trends without detailed analysis.
Mistakes are made due to:
❌ Lack of relevant experience: intuition is often only effective when the decision-maker has extensive experience with similar problems
❌ Overemphasis on recent or vivid events
❌ Emotional influence: stress, excitement, or fear can distort intuition
👉 Creative
I use it when:
✅ The solutions to the problem are not clear
✅ New solutions need to be generated
✅ You have time to explore the problem in depth
▪️ Example: a company facing declining sales uses guerrilla marketing
Mistakes are made due to:
❌ Impractical solutions – creative ideas may be original but unfeasible or unprofitable
❌ Groupthink: in a team environment, pressure to conform can stifle critical evaluation of creative ideas, leading to wrong decisions
❌ Lack of structure: without a clear process for filtering and reviewing creative ideas, decision-makers pursue unviable options
💡 By understanding the nuances of decision-making and applying adjustments, those involved in the process can improve the effectiveness of their choices across all models.